Joaquin Acosta, Liberty Mutual Ins. Cos.
Duty to Settle Third-Party Claims

Helen J. Alford, Alford Clausen & McDonald LLC
Construction Defect Claims

Alan L. Anderson, Vale Training Solutions
Earthquake Claims Handling

Daniel L. Arndt, Lexington Insurance Company
Construction Defect Claims

Greg Ash, Travelers Companies
Training: Knowledge-Based to Performance-Based

Michael Aylward, Morrison Mahoney, LLP
Multiple Occurrences: CGL Coverage

Jeff Baill, Yost and Baill
Subrogation: Helping Property Managers Navigate the Maze

Veronica M. Bates, Hermes Sargent Bates LLP
Reserving Your Rights Under a Casualty Policy/Core Skills
Reservation of Rights Letters & Waiver Issues for Casualty Claims

James A. Baxter, von Briesen & Roper S.C.
Property Case Law Developments

James F. Beacham, Nationwide Group
Complex Environmental Liability Claims

Matthew Beahm, Church Restoration Group, LLC
Places of Worship: Unique Coverages & Restoration

Heather Becker, Chicago Conservation Center
Fine Art & Collectible Claims: Resolution Guidelines

G. David Beckwith, Preferred Mutual Ins. Co.
Mediation for Casualty Adjusters

Jeff Berino, Prof. Investigative Engineers
Pyrotechnic Claims & Investigations

Lloyd Bernstein, Gordon & Polscer, L.L.C.
Homeowners Liability Claims: Dealing with Problem Issues

Kent M. Bevan, Dysart Taylor Lay Cotter PC
E-Discovery, Work Product & Beyond

Pennie Biediger, Travelers Companies
Business Writing for Claims Professionals

Patrick K. Biggins, Liability Ins. Research Bureau
Casualty Coverage: Insurance Policies & the Law/Core Skills
LIRB: Casualty Case Law Research & Review

Richard Booker, GAB Robins North America, Inc.
Toxic Assignment: Adjusting a Hazardous Materials Incident

Todd Breton, Liberty Mutual Ins. Cos.
Property Reinspections: Executing Your Continuous Improvement Plan

Mike Brode, Grange Mutual Casualty Group
Auto Black Boxes & Implications for Auto Insurers

Craig Brown, RiverStone Resources
Bad Faith & Punitive Damages in Liability Insurance

David Brown, Central Insurance Companies
Mortgagee Claims: Navigating the Choppy Waters

Janet L. Brown, Boehm Brown Fischer et al
Property Case Law Developments

James W. Bryan, Nexsen Pruet, PLLC
Duty to Settle Third-Party Claims

David P. Bub, Brown & James, P.C.
Soft Tissue Injury Cases
Soft Tissue Injury Cases/Core Skills

JoLynn Bumiller, Unitrin P&C Ins. Group
Conflicts of Law: Which State's Law Applies

Mark D. Buntyn, H20 Partners
NFIP Flood Insurance Certification: Part II
NFIP Flood Insurance Certification: Part I

Robert Burrell, Borgelt Powell Peterson Frauen
Business Income Documentation

Bob Busch, The IMT Group
Recorded Statements: Maximizing Benefits & Results

Ellen M. Cafferty, Allianz Global Corp. & Spec.
Complex Hardware & Software Losses

Renee Callantine, Chapman, Popik & White
Rescission & Reformation

Donald M. Carley, State Farm Group
Rescission & Reformation

Rina Carmel, Carlson, Calladine & Peterson
Bad Faith & Punitive Damages in Liability Insurance

Ryan A. Carruth, RGL Forensics
Soft Cost Claims in a Troubled Economy

Bruce D. Celebrezze, Sedgwick Detert Moran & Arnold
Litigation Management College

Ken Chapman, Travelers Companies
Layered & Quota-Share Property Insurance Adj. & Litigation

Raymond F. Charleston, Liberty Mutual Ins. Cos.
Rule School: Ethics of Adjusting Property Claims

Jan Christianson, Fireman's Fund Insurance Cos.
Commercial Insurable Interests

Bob Closson, Clifford Hirsch, APC
CGL Supplementary Payments Clauses

Kim Cmajdalka, Germania Insurance Companies
Estimating Challenges in Residential Property Losses

Robert Cockerham, Brown & James, P.C.
Ponzi Schemes, Investment Fraud & Financial Mismanagement

Anthony Colucci, General Star Management Co.
Property & Casualty Triggers

Joe Cotroneo, Liberty Mutual Ins. Cos.
Water Loss Contractor Accountability

Tom Counts, CNA Insurance Companies
Adjusting the Loss When a Public Adjuster Intervenes

Bruce deJong, Enumclaw Insurance Group
Precision Questions & Answers in Claims Management

Lyle Donan, Donan Engineering Co., Inc.
Investigations: Determining the Cause of Loss/Core Skills

Cynthia Dowies, CNA Insurance Companies
Managing Stress in the Claims Profession

Martha Ducharme, Marshall & Swift/Boeckh
Artificial Intelligence: Enterprise of the Future

Dan Dyce, California Earthquake Author.
Earthquake Coverage: Handling Earthquake Claims

Jeff Eberhard, Smith Freed & Eberhard
Excess Verdicts: What Do We Do Now?

Bill Eggleston, Eggleston & Briscoe
Property & Casualty Triggers

David R. Elmore Jr., Matson Driscoll & Damico, LLP
Business Interruption Loss Appraisal

William Erickson, Robins Kaplan Miller & Ciresi
Property Case Law Developments

Elise Farnham, Illumine Consulting
Ethical Decision Making

Gil Ferraro, State Farm Group
Evolving Standards for Fire Investigation

Julie Fershtman, Zausmer Kaufman August et al
Animal Liability Claims

Mary Sue Flatley, Liberty Mutual Ins. Cos.
Evaluation of Damages: Residential Contents Losses/Core Skills

John Foster, State Farm Group
Extra-Contractual Issues Arising Out of Subrogation Efforts

Robert M. Freas, Exponent
Builder's Risk Losses: Adjustment & Coverage

Denny Freed, Smith Freed & Eberhard
Bodily Injury: What's It Worth?

Matthew D. Freiman, Craig/is, Ltd.
Federal Tort Claims Act: Suing Uncle Sam

Richard D. Gable, Jr., Gibbons P.C.
Property Insurance Claims with Multiple Causes of Loss

G. Daniel Gagaris, Douglas G. Peterson & Assoc.
Chinese Drywall: Coverage & Subrogation

Jeffrey P. Gagnon, Amica Mutual Group
Attracting & Retaining Quality Insurance Professionals

Holli Galloway, Central Insurance Companies
Reservation of Rights Letters & Waiver Issues for Casualty Claims
Reserving Your Rights Under a Casualty Policy/Core Skills

Kristin L. Gatherum, Century Insurance Group
Complex Liability Coverage Resolution

Richard D. Gerber, Brown & James, P.C.
Torts & Contracts: Understanding Subrogation Law

Grant Gerrond, OneBeacon Insurance Group
Allocation & Exhaustion Requirements

Robert Gilmartin, Clausen Miller, P.C.
Soft Cost Claims in a Troubled Economy

Kenneth Gilvary, Haag Engineering Co.
Residential Roofing: Wind & Hail

Stephen Goldman, Robinson & Cole, LLP
Layered & Quota-Share Property Insurance Adj. & Litigation

James W. Greer, AE21 Incorporated/AE21 Online
Continuing Education: A New Paradigm

Michael Gregoire, Hartford Steam Boiler
Evaluating Expenses in Business Income Losses

Michael Guziewicz, Harleysville Insurance Cos.
Business Interruption Loss Appraisal

David Hardy, MetLife Auto & Home Group
Homeowners Liability Claims: Dealing with Problem Issues

Mark Harrison, General Casualty Insurance Co.
Business Income Documentation

Randall Harvill, Liberty Mutual Ins. Cos.
Evaluation of Damages: Residential Contents Losses/Core Skills

Susan B. Harwood, Boehm Brown Fischer et al
Litigation Management College

Paul J. Healy, Liberty Mutual Ins. Cos.
Bodily Injury: What's It Worth?

Steve Heffelmire, Great American P&C Group
Animal Liability Claims

Jonathon C. Held, J.S. Held, Inc.
Appraising Large Complex Losses

Susan Henry, The Jacobson Group
Attracting & Retaining Quality Insurance Professionals

Ray Hickok, Wardlaw Training Center
Property Claims Adjusting: Using the Latest Technology Tools

James M. Hoey, Clausen Miller, P.C.
Building Code Requirements for Repairs

Peter J. Hood, Nielsen, Zehe & Antas, P.C.
Recorded Statements: Maximizing Benefits & Results

Scott Hoyne, Johnson & Bell, Ltd.
Effective Mediation, Arbitration & Appraisal of Property Claims

Wendy Hubbard, Douglas G. Peterson & Assoc.
Building Code Requirements for Repairs

Stephen H. Huchting, Morris Polich & Purdy LLP
Evolving Standards for Fire Investigation

Wayne Inlow, Travelers Companies
Training: Knowledge-Based to Performance-Based

Kathryn K. Jensen, Property Loss Research Bureau
Property Coverage: Insurance Policies & the Law/Core Skills
Property Coverage: Interplay of Insurance Policies & the Law

Patrick Jeremy, PowerGen Claims, LLC
Renewable Energy Losses

Jim Jez, Travelers Companies
Continuing Education: A New Paradigm

Ed Jones, CodeBlue
Water Loss Contractor Accountability

James W. Jordan, Rimkus Consulting Group, Inc.
Hurricane Damage Assessment & Legal Issues

Marvin L. Karp, Ulmer and Berne LLP
Property Case Law Developments

Steven Kennedy, Allianz Global Corp. & Spec.
Appraising Large Complex Losses

Jeffrey A. Kerensky, Property Loss Research Bureau
Property Coverage: Interplay of Insurance Policies & the Law
Property Coverage: Insurance Policies & the Law/Core Skills

Lawrence Kerr, Davidson & Lindemann
Malingering & Symptom Exaggeration

Tom Kirkpatrick, Enservio Select
Fine Art & Collectible Claims: Resolution Guidelines

William F. Knowles, Cozen O'Connor
Chinese Drywall: Coverage & Subrogation

Dan Kohane, Hurwitz & Fine, P.C.
Complex Liability Coverage Resolution

Tony R. Krall, Hanson Lulic & Krall, LLC
Fraud Cases: Connecting the Dots

J. Scott Kreamer, Baker Sterchi Cowden & Rice
Litigation Management College

Andrew Kunau, Travelers Companies
Effective Mediation, Arbitration & Appraisal of Property Claims

David R. Lancaster, Great American P&C Group
Replacement Cost Claims: Emerging Issues

Tonda Lee, SmithAmundsen LLC
Mortgagee Claims: Navigating the Choppy Waters

David Lefaiver, Erie Insurance Group
Artificial Intelligence: Enterprise of the Future

Daniel LeRose, Liberty Mutual Ins. Cos.
Property Reinspections: Executing Your Continuous Improvement Plan

Kenneth Levine, Nelson Levine de Luca & Horst
Extra-Contractual Issues Arising Out of Subrogation Efforts

Thomas L. Lichtenberger, Brotherhood Mutual Insurance
Places of Worship: Unique Coverages & Restoration

Michele Litke, Liberty Mutual Ins. Cos.
Repeat Offenders: Mass Tort Trends in Product Liability

Mark D. LoGalbo, Liability Ins. Research Bureau
LIRB: Casualty Case Law Research & Review
Casualty Coverage: Insurance Policies & the Law/Core Skills

Robert Luskin, Goodman McGuffey Lindsey
Privacy in a Changing World of Investigations

Tony Marra, CNA Insurance Companies
Adjusting the Loss When a Public Adjuster Intervenes

Joe Martan, Liability Ins. Research Bureau
LIRB: Casualty Case Law Research & Review
Casualty Coverage: Insurance Policies & the Law/Core Skills

Sean Martin, Leitner Williams Dooley et al
You've Been Served: Effective Deposition Strategies

Lawrence D. Mason, Segal McCambridge Singer et al
Complex Environmental Liability Claims

Ray Mattia, Chartis Insurance
Builder's Risk Losses: Adjustment & Coverage

Robert McCormick, Hall & Evans
Understanding Medical Opinions, Conditions & Reports

John McHale, Erie Insurance Group
Privacy in a Changing World of Investigations

William McVisk, Johnson & Bell, Ltd.
Employers Liability Coverage for Construction Injuries

Rich Meiss, The Bob Pike Group
Quality Presentations: Engaged & Energized
Leadership & Creating High Performing Teams

Russell D. Melton, Meagher & Geer, PLLP
Toxic Assignment: Adjusting a Hazardous Materials Incident

Jerry E. Mercer, Rimkus Consulting Group, Inc.
Commercial Roofing Losses

Jess B. Millikan, Bullivant Houser Bailey PC
Replacement Cost Claims: Emerging Issues

Tim Molony, Nomad Adjusting, LLC
Non-Compliance with Policy Conditions

Ronald Mund, Travelers Companies
Professional Liability: Effects of the Recent Economy
Advanced & Complex Fidelity Claims

Jonathan D. Mutch, Robins Kaplan Miller & Ciresi
Rule School: Ethics of Adjusting Property Claims

Donald L. Myles, Jr., Jones Skelton & Hochuli, PLC
Exposure Recognition: Appreciation of Severity/Core Skills
Exposure Recognition: Appreciation of Severity

Mitch A. Nelson, Fireman's Fund Insurance Cos.
Understanding Medical Opinions, Conditions & Reports

Mark Newton, Hagen Streiff Newton & Oshiro
Renewable Energy Losses

T. Mark Nixon, Nixon and Company, Inc.
Torts & Contracts: Understanding Subrogation Law

Nickie Novak, Allstate Insurance Group
Investigations: Determining the Cause of Loss/Core Skills

Daniel Offenbach, Leahy, Eisenberg & Fraenkel
Commercial Property Forms & Endorsements

Jim Ogle, Cincinnati Insurance Companies
Social Host & Dram Shop Liability

John Osteraas, Exponent
Earthquake Damage Assessment & Repair

W. Scott Palmer, Injury Sciences LLC
Auto Black Boxes & Implications for Auto Insurers

Amy S. Parker, Swiss Re America Holding Corp.
Multiple Occurrences: CGL Coverage

Sandy Parker, Safeco Insurance Cos.
Fraud Cases: Connecting the Dots

Jeffrey S. Pavlovich, Leahy, Eisenberg & Fraenkel
Social Host & Dram Shop Liability

Laurie A. Pegler, Property Loss Research Bureau
PLRB: Emerging Property Coverage Issues

Timothy Penn, Travelers Companies
Green Buildings 2.0: Unique Claim Handling Issues

Meloney Cargil Perry, Meckler Bulger Tilson et al
Privilege Issues & Electronic Discovery

Jeffrey H. Peters, Rimkus Consulting Group, Inc.
Green Buildings 2.0: Unique Claim Handling Issues

Hans H. J. Pijls, Plunkett Cooney
Conflicts of Law: Which State's Law Applies

James E. Podesva, York Insurance Services Group
Layered & Quota-Share Property Insurance Adj. & Litigation

Donna Popow, American Institute for CPCU
Ethical Decision Making

David H. Price, The Forensic Network
Malingering & Symptom Exaggeration

Bradford S. Purcell, Purcell & Wardrope Chartered
Premises Liability Claims & Litigation
Criminal Acts, Terrorism & Liability Claims

Steve Quandt, Columbus Chemical Industries
Toxic Assignment: Adjusting a Hazardous Materials Incident

Dean S. Rauchwerger, Clausen Miller, P.C.
Federal Tort Claims Act: Suing Uncle Sam

Steve Reed, Meaden & Moore, LLP
Fraud Cases: Connecting the Dots

Jerry Reich, Kemper, A Unitrin Business
Catastrophe Staffing: Dilemmas & Solutions

Lourdes Reyes, Allianz Global Corp. & Spec.
Building Code Requirements for Repairs

Curt Reynolds, Peters & Associates, S.C.
Business Income Documentation

Glenn Ricciardelli, Matson Driscoll & Damico, LLP
Business Interruption Workshop: Case Studies

Gene Roberts, State Auto Insurance Cos.
Integrating Technology into Claims Management

Andrew Rock, The Rock Law Group, P. A.
Effective Mediation, Arbitration & Appraisal of Property Claims

Phil Rodier, Liberty Mutual Ins. Cos.
Property Claims Adjusting: Using the Latest Technology Tools

Kyle Roehler, Foland Wickens Eisfelder et al
Workers Compensation Issues in Liability Claims

Steven Rosenthal, RGL Forensics
Extra Expense: Issues in Coverage & Adjustment

David P. Rossmiller, Dunn Carney Allen Higgins
Hurricane Damage Assessment & Legal Issues

Craig D. Roswell, Niles Barton & Wilmer, LLP
Business Interruption Loss Appraisal

Stephen Rotay, Paul Davis Restoration
Water Loss Contractor Accountability

Marcy Rothenberg, Farmers Insurance Company
Business Writing for Claims Professionals

Paul Schrembeck, Liberty Mutual Ins. Cos.
Investigations: Determining the Cause of Loss/Core Skills

Donald Schroeder, Health Cost Management
Bodily Injury: What's It Worth?

Fred Schuler, Farmers Insurance Exchange
Catastrophe Staffing: Dilemmas & Solutions

Dustin Sclater, Amica Mutual Group
Personal On-Scene Safety

Matthew Scott, LWG Consulting
Complex Hardware & Software Losses

Tim Sewell, Liberty Mutual Ins. Cos.
Residential Roofing: Wind & Hail

James Shelhamer, Athenium Inc
Measuring & Managing Claims Quality

Raymond Shelton, Amer. Acad of Exp/Traum Stress
Managing Stress in the Claims Profession

Dawn Siebert, Travelers Companies
Exposure Recognition: Appreciation of Severity/Core Skills
Exposure Recognition: Appreciation of Severity

Daniel Simmons, Heyl Royster Voelker et al
Animal Liability Claims

E. Richard Simon, Church Mutual Insurance Co.
Ponzi Schemes, Investment Fraud & Financial Mismanagement

John C. Skinner, Liberty Mutual Ins. Cos.
Commercial Property Forms & Endorsements

Joseph F. Slane, Jr., Engle Martin & Associates
Business Interruption Workshop: Case Studies

Steve Sloboda, Farmers Insurance Company
Coaching Claims Professionals

William C. Sloyer, Amica Mutual Group
Personal On-Scene Safety

Evan B. Sorensen, Tressler LLP
Commercial Insurable Interests

Brad Spicer, Cincinnati Insurance Companies
Medicare Mandatory Reporting

William H. Stanhope, Robins Kaplan Miller & Ciresi
Adjusting the Loss When a Public Adjuster Intervenes

Elizabeth K. Sterne, Property Loss Research Bureau
PLRB: Emerging Property Coverage Issues

Cedric Stevenson, ZC Sterling
Desk Auditing: Just the Facts Please

Robert Stocking, Vervago, Inc.
Precision Questions & Answers in Claims Management

Frederick Strampe, Borgelt Powell Peterson Frauen
Claim File Use at Trial

D.M. Studler, Studler, Doyle & Company
Professional Liability: Effects of the Recent Economy
Advanced & Complex Fidelity Claims

Robert A. Stutman, Law Offices of Robert Stutman
Repeat Offenders: Mass Tort Trends in Product Liability

Catalina J. Sugayan, Sedgwick Detert Moran & Arnold
Allocation & Exhaustion Requirements

James R. Swayze, Symbility Solutions Inc.
Integrating Technology into Claims Management

Meghan Taylor, Amica Mutual Group
Delivering Outstanding Customer Service/Core Skills

Tim G. Thomas, Direct General
Measuring & Managing Claims Quality

Rhonda J. Thompson, Thompson Coe Cousins & Irons
Non-Compliance with Policy Conditions

Thomas L. Tiernan, Liberty Mutual Ins. Cos.
Rule School: Ethics of Adjusting Property Claims

Gil Tognarelli, CNA Insurance Companies
Extra Expense: Issues in Coverage & Adjustment

Eric S. Treend, Britton-Gallagher & Associates
Pyrotechnic Claims & Investigations

Cheri Trites, EMC Insurance Companies
CGL Supplementary Payments Clauses

Pamela Tyree Griffin, Peerless Insurance Company
Responding Effectively to your Customer

Gregory P. Varga, Robinson & Cole, LLP
Complex Hardware & Software Losses

Karl Vasiloff, Zelle Hofmann Voelbel et al
Appraising Large Complex Losses

Dennis Wade, Wade Clark Mulcahy
Mediation for Casualty Adjusters

Michael P. Webster, Meaden & Moore, LLP
Evaluating Expenses in Business Income Losses

William Webster, Robins Kaplan Miller & Ciresi
Business Interruption Workshop: Case Studies

Meg Weist, EMC Insurance Companies
E-Discovery, Work Product & Beyond

Andrew White, Amica Mutual Group
Delivering Outstanding Customer Service/Core Skills

Russell White, Paul R. White & Company, Inc.
Property & Casualty Triggers

Jennifer L. Whiteaker, Eberl Claims Service
Estimating Challenges in Residential Property Losses

Tim Whiteman, Wardlaw Training Center
Desk Auditing: Just the Facts Please

Leslie Wiernik, NASP
Subrogation: Helping Property Managers Navigate the Maze

Larry Williams, Farmers Insurance Company
Coaching Claims Professionals

Lisa Williams, Amica Mutual Group
Soft Tissue Injury Cases
Soft Tissue Injury Cases/Core Skills

Randall Wilson, RGL Forensics
Ponzi Schemes, Investment Fraud & Financial Mismanagement

Gregory A. Witke, Bradshaw Fowler Proctor PC
Litigation Management College

Todd Witke, EMC Insurance Companies
Medicare Mandatory Reporting

Scott Wittliff, West Bend Mutual Group
Claim File Use at Trial

Douglas Wood, Morris Polich & Purdy, LLP
Arson Claims: Investigation, Evaluation & Resolution

Amy J. Woodworth, Meagher & Geer, PLLP
Additional Insureds & Insured Contracts

James L. Wraith, Selvin Wraith Halman LLP
Builder's Risk Losses: Adjustment & Coverage